Please note the following regarding all bookings for Escape Room:
- Customers are expected to arrive 15 minutes prior to the game. Late arrivals of 10 minutes or less after the game time should expect to enter a game in progress. Arrivals later than 10 minutes are considered no-shows and will not be allowed to enter mixed-group games. The late arrival of private bookings will have their game time reduced equal to the time of arrival.
- In the event of predicted inclement weather, the game can be rescheduled or we can provide a gift voucher or full refund.
- Cancellation Fees:
- Less than 8 hours before game – No Refunds
- Less than 1 Day – 50%
- Less than 2 Days – 25%
- Less than 2 Weeks – 10%
- Refunds are provided in a form of a gift certificate.